Webex Contact Center

AI-powered omnichannel customer service center

Unify voice, chat, email, and social channels. Let AI boost agent efficiency and customer satisfaction.

Key Features

Voice, webchat, email, LINE — manage all interactions in one interface.

Auto-classify, route, and summarize so agents focus on high-value work.

Live dashboards and historical reports to monitor service quality.

Auto-assign by skill, language, and priority so customers reach the right agent fast.

IVR and AI voice bots handle common questions, even after hours.

Integrates with Salesforce and other CRMs — customer data pops up with each call.

Orders and returns flood every channel — AI triage doubles efficiency.

Compliant recording, identity verification, and sensitive-data protection built in.

Ticket tracking and satisfaction surveys turn support into a competitive edge.

Is it suitable for small support teams?

Yes — licensing starts from just a few seats and scales as you grow.

Can it integrate with LINE Official Account?

Yes — LINE, Facebook Messenger, and other social channels are supported.

How long does deployment take?

Depends on scale — a standard deployment takes about 2 to 4 weeks with Leyun assisting throughout.